{"id":5881,"date":"2026-09-10T07:09:56","date_gmt":"2026-09-10T07:09:56","guid":{"rendered":"https:\/\/italianelite.eu\/refund-and-return-policy\/"},"modified":"2026-10-29T09:16:09","modified_gmt":"2026-10-29T09:16:09","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/italianelite.eu\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\n<style>\nbody.page-id-4139 #content{max-width:1120px;margin:0 auto;padding:64px 28px 48px;box-sizing:border-box}\n#ie-guarantee{color:#f5f5f3;font-family:inherit;font-size:17px;line-height:1.7;text-align:left}\n#ie-guarantee *{box-sizing:border-box}\n#ie-guarantee h1,#ie-guarantee h2,#ie-guarantee h3,#ie-guarantee p,#ie-guarantee strong{color:inherit}\n#ie-guarantee p{margin:0 0 18px}\n#ie-guarantee .ie-kicker{color:#50d1bf;font-size:12px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;margin:0 0 20px}\n#ie-guarantee .ie-hero{display:grid;grid-template-columns:minmax(0,2fr) minmax(180px,1fr);gap:64px;align-items:center;margin-bottom:50px}\n#ie-guarantee h1{font-size:clamp(36px,4.3vw,58px);line-height:1.08;letter-spacing:-.035em;font-weight:700;margin:0 0 24px;max-width:680px}\n#ie-guarantee .ie-intro{color:#cecfcd;font-size:19px;max-width:650px;margin-bottom:0}\n#ie-guarantee .ie-window{border-left:2px solid #26bca8;padding:4px 0 4px 30px}\n#ie-guarantee .ie-days{display:block;color:#50d1bf;font-size:76px;font-weight:700;line-height:1;letter-spacing:-.06em}\n#ie-guarantee .ie-window-label{display:block;font-size:22px;font-weight:600;margin:8px 0 4px}\n#ie-guarantee .ie-window-note{color:#cecfcd;font-size:15px;line-height:1.55;display:block;max-width:170px}\n#ie-guarantee .ie-assurance{padding:22px 26px;background:#193632;border-left:3px solid #50d1bf;margin:0 0 48px}\n#ie-guarantee .ie-assurance p{margin:0;font-size:17px}\n#ie-guarantee h2{font-size:27px;line-height:1.25;letter-spacing:-.02em;font-weight:600;margin:0 0 28px}\n#ie-guarantee .ie-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:30px;list-style:none;padding:0;margin:0 0 32px;counter-reset:ie-step}\n#ie-guarantee .ie-steps li{counter-increment:ie-step;border-top:1px solid #4a4a48;padding-top:20px}\n#ie-guarantee .ie-steps li:before{content:'0' counter(ie-step);display:block;color:#50d1bf;font-size:13px;font-weight:700;letter-spacing:.1em;margin-bottom:13px}\n#ie-guarantee h3{font-size:19px;line-height:1.4;font-weight:600;margin:0 0 10px}\n#ie-guarantee .ie-steps p{color:#cecfcd;font-size:16px;line-height:1.65;margin:0}\n#ie-guarantee a{color:#74dfcf;text-decoration:underline;text-underline-offset:4px}\n#ie-guarantee a:hover{color:#fff}\n#ie-guarantee a:focus-visible{outline:2px solid #74dfcf;outline-offset:5px}\n#ie-guarantee .ie-contact{display:inline-block;background:#50d1bf;color:#102a25!important;border:1px solid #50d1bf;border-radius:4px;padding:13px 22px;font-size:16px;font-weight:700;text-decoration:none;line-height:1.5;margin:0 0 14px;max-width:100%;overflow-wrap:anywhere}\n#ie-guarantee .ie-contact:hover{background:#7ce4d5;color:#102a25!important}\n#ie-guarantee .ie-support{color:#cecfcd;font-size:14px;margin:0}\n#ie-guarantee .ie-shipping{display:grid;grid-template-columns:1fr 2fr;gap:50px;margin-top:50px;padding-top:34px;border-top:1px solid #4a4a48}\n#ie-guarantee .ie-shipping h2{font-size:24px;margin:0 0 10px}\n#ie-guarantee .ie-shipping p{color:#cecfcd;font-size:16px;margin-bottom:12px}\n#ie-guarantee .ie-shipping .ie-shipping-title{color:#f5f5f3;font-size:18px}\n#ie-guarantee .ie-shipping .ie-countries{font-size:14px;color:#b9bcba;margin:0}\n@media(max-width:680px){body.page-id-4139 #content{padding:38px 22px 30px}#ie-guarantee .ie-hero{grid-template-columns:1fr;gap:28px;margin-bottom:30px}#ie-guarantee h1{font-size:38px;margin-bottom:20px}#ie-guarantee .ie-intro{font-size:17px}#ie-guarantee .ie-window{padding:0 0 0 20px}#ie-guarantee .ie-days{font-size:56px}#ie-guarantee .ie-window-label{font-size:19px}#ie-guarantee .ie-window-note{max-width:none}#ie-guarantee .ie-assurance{padding:20px;margin-bottom:34px}#ie-guarantee .ie-steps{grid-template-columns:1fr;gap:24px}#ie-guarantee h2{font-size:24px;margin-bottom:22px}#ie-guarantee .ie-shipping{grid-template-columns:1fr;gap:12px;margin-top:36px;padding-top:28px}#ie-guarantee .ie-contact{display:block;text-align:center}}\n<\/style>\n<article data-wpml-ready=\"1\" id=\"ie-guarantee\" aria-labelledby=\"ie-guarantee-title\">\n<div class=\"ie-hero\"><div><p class=\"ie-kicker\">The Italian Elite guarantee<\/p><h1 id=\"ie-guarantee-title\">Satisfied<br\/>or your money back.<\/h1><p class=\"ie-intro\">Try your product with confidence. If you are not satisfied with your purchase, you can request a refund within 28 days of delivery.<\/p><\/div><div class=\"ie-window\"><span class=\"ie-days\">28<\/span><span class=\"ie-window-label\">days from delivery<\/span><span class=\"ie-window-note\">to contact us and request a refund<\/span><\/div><\/div>\n<div class=\"ie-assurance\"><p><strong>You do not need to return the product.<\/strong><br\/>The guarantee also covers opened packs and products you have already tried.<\/p><\/div>\n<section aria-labelledby=\"ie-refund-steps\"><h2 id=\"ie-refund-steps\">How to request a refund<\/h2><ol class=\"ie-steps\">\n<li><h3>Contact us<\/h3><p>Email info@italianelite.eu within 28 days of delivery.<\/p><\/li><li><h3>Provide your order and product details<\/h3><p>Include your order number and the name of the product for which you are requesting a refund.<\/p><\/li><li><h3>Keep the product<\/h3><p>There is no need to send it back. Your refund will be issued using the same payment method you used for your purchase.<\/p><\/li><\/ol>\n<a class=\"ie-contact\" href=\"mailto:info@italianelite.eu?subject=Refund%20request\">Email us to request a refund<\/a><p class=\"ie-support\">Have any other questions? You can find our details on the <a href=\"https:\/\/italianelite.eu\/en\/contact\/\">Contact page<\/a>.<\/p><\/section>\n<section class=\"ie-shipping\" aria-labelledby=\"ie-shipping-title\"><div><h2 id=\"ie-shipping-title\">Shipping and delivery<\/h2><\/div><div><p class=\"ie-shipping-title\"><strong>Free shipping. Expected transit time: 3 working days.<\/strong><\/p><p>We prepare and dispatch your order on the same day.<\/p><p class=\"ie-countries\">Destinations: Italy, Spain, France, Germany, Ireland, United Kingdom, Netherlands and Belgium.<\/p><\/div><\/section>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>The Italian Elite guarantee Satisfiedor your money back. Try your product with confidence. If you are not satisfied with your purchase, you can request a refund within 28 days of delivery. 28days from deliveryto contact us and request a refund You do not need to return the product.The guarantee also covers opened packs and products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5881","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and return policy - Integratori Italian Elite<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/italianelite.eu\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and return policy - Integratori Italian Elite\" \/>\n<meta property=\"og:description\" content=\"The Italian Elite guarantee Satisfiedor your money back. 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